Returns
Ordered the wrong adhesive, over-estimated a floor, or had something turn up damaged? Here is exactly where you stand — and the fastest way to sort it.
The 14-day window
Unused, unopened goods in their original packaging can be returned within 14 days of delivery. Call us first on 07927 556 532 so we can raise a returns reference.
Send your order number and the quantity you want to return to info@abstracttradesupplies.co.uk and we will confirm the return address or arrange a collection.
Our mistake
Wrong item, short delivery or a damaged pallet — we cover collection and replacement in full. Please report it as soon as you can; this does not limit your statutory rights for faulty or incorrectly described goods.
Change of mind
Unused, unopened, resaleable goods returned within 14 days. Return carriage is yours, or we can quote a collection — we confirm the cost before booking it.
What we can't take back
- Cut lengths of vinyl, carpet, underlay or entrance matting cut to your measurements
- Special-order or made-to-order colours and sizes
- Change-of-mind returns of goods that have been fitted, mixed or used
- Goods damaged after delivery through handling or storage on site
If you are unsure whether a line is stocked or special order, call 07927 556 532 before you order and we will tell you straight.
ThermoSphere heating range
ThermoSphere heating products are returned under ThermoSphere's own published trade terms. Their change-of-mind returns carry a 20% admin fee plus a collection charge of £15 for up to 2 boxes, then £7.50 per additional box. Palletised returns are quoted individually. Faulty or incorrectly supplied heating goods are replaced at no cost to you.
Faulty goods
Manufacturing faults are covered by the manufacturer's warranty. Send us photos and the batch number and we will raise the claim on your behalf rather than sending you round the houses.
Start a return
Call us with your order number and we will raise a reference the same day.